Total Concrete Care (“TCC,” “we,” “us,” or “our”) is a brand of 1247862 Alberta Ltd., headquartered in Edmonton, Alberta, Canada. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.totalconcretecare.com (the “Site”) or engage with our services.

2. Information We Collect

When you interact with Total Concrete Care, we gather four main types of information. First, we collect contact and identity details—your name, company, email, phone number, and mailing address—so we can answer questions, arrange site assessments, and send quotes or invoices.

Second, we gather project data such as the job-site address, surface square footage, photos, and specifications; this lets us prepare accurate technical recommendations and cost estimates.

Third, we process payment data (billing contact, purchase-order numbers, and—via Stripe—limited card details) to handle transactions and refunds securely. Finally, we capture usage and device data like IP addresses, browser types, pages visited, time spent on the site, referring URLs, and cookies, which helps us improve website performance, security, and marketing analytics.

3. How We Use Your Information

We process your data only for legitimate business purposes, including to:

- Provide quotations, contracts, and on-site services you request

- Respond to support tickets, warranty claims, or technical questions

- Send operational communications (e.g., project updates, invoice reminders)

- Improve our Site usability, content, and marketing outreach

- Comply with legal obligations under the Canada Revenue Agency, PIPEDA, Alberta’s
- Personal Information Protection Act (PIPA), and other applicable laws